About Orolay

Orolay presents itself as an apparel brand focused on outerwear, clothing, and activewear, with the storefront organized around women, men, kids, collections, and About, and product groups such as puffer jackets, trench coats, lightweight jackets, vests, parkas, fleece & sherpa, dresses, pants, knitwear, leggings, sports bras, matching sets, and yoga shorts. From the homepage and menu structure, the brand’s main direction is clearly centered on modern outerwear and movement-friendly apparel.

Why people choose Orolay:

Clear product direction. The website is structured around outerwear first, with additional categories for clothing and activewear across women, men, and kids. This makes the brand’s focus easy to identify directly from the storefront.

Brand story is published on-site. On its Who we are page, Orolay says it was founded in 2012 by a team of fashion professionals and states that in 2018 it expanded into the global market with its well-known down puffer jacket design. The brand also uses the positioning line “Made to Roam” across the site, which matches its broader movement-focused styling direction.

Shipping details are visible on the website. Orolay’s shipping page states free standard shipping on orders over $49 within the United States, while orders under that threshold have a listed shipping fee of $4.99. The same page says orders generally take 1–3 business days to handle, with standard U.S. delivery commonly listed at 2–6 business days, and international delivery typically around 10–15 business days.

Return information is publicly available. The Return & Exchange page states that returned items must be unworn, unwashed, with original tags and packaging intact, and that returns need to be shipped back within 30 days of the original shipping date. The page also says U.S. returns use a flat $7 return shipping fee for up to 2 items, deducted from the refund, while international customers are responsible for return shipping and the return label. It further notes that approved refunds are processed within 5 business days, with an additional 5–7 business days for the funds to appear in the account.

Support routes are clearly visible. The Contact page lists working hours of 9:00 AM to 5:00 PM Eastern Time, Monday to Friday, and shows an address in New York while noting it is not a return address. The site also directs customers to use the chat support option, and the FAQ references customer-service@orolay.com for certain account or recommendation-related requests.

Click to explore the latest products and store updates from Orolay.